Clear procedures to ensure fairness, transparency, and continuous improvement across our accreditation ecosystem.
This policy covers appeals and complaints related to IECC's accreditation activities and decisions, including but not limited to application outcome, surveillance decisions, suspension/withdrawal, and conduct of assessments.
Submissions should be made in writing with sufficient details and supporting evidence.
We aim to handle all cases promptly and impartially, with clear documentation at every step.
Written acknowledgement within 5 business days.
Screening and assignment to an appropriate officer within 10 business days.
Fact-finding and evidence gathering; parties may be contacted for clarifications.
Written outcome issued with reasons; target within 30�?5 business days depending on complexity.
If unsatisfied, escalation to the Appeals Panel, which is independent of those involved in the original decision.
Outcomes recorded; corrective actions tracked where applicable.
IECC ensures that individuals involved in decisions under review are not part of the appeals adjudication. All submissions are handled confidentially and in line with applicable privacy laws.
All appeals and complaints are logged with dates, actions taken, outcomes, and any corrective measures. Aggregated statistics may be reported to enhance transparency.
Review our governance structure or contact us for more information.